Terms & Conditions

Last updated: 27 August 2026

Who we are

These terms apply to locksmith work carried out by Open-in Security Services ("we", "us", "our"), an independent locksmith based at 87A Long Lane, Ickenham, Middlesex, UB10 8QS, and to your use of this website. You can reach us on 07904 594452 at any hour or by email at info@open-in.co.uk.

These terms

By booking work with us, or by using this website, you agree to these terms. They do not affect your legal rights as a consumer, which are summarised below. If anything here is unclear, ask us before you book. We would rather explain it on the phone than have a surprise later.

Quotes and prices

The prices shown on this website are starting points for the most common jobs, not a quotation. Your exact price is agreed with you over the phone, as a fixed price, before we set off. That is the price you pay. We do not charge a call-out fee, and we do not renegotiate on your doorstep.

Very occasionally a job turns out to be materially different from what was described, for example a lock that has been forced, a second lock that was not mentioned, or a door that has been damaged before we arrive. If that happens we will stop, explain what we have found, and agree any change to the price with you before continuing. You are free to decline the additional work.

Proof of identity and right of entry

Before we open a door, gain entry to a property or vehicle, or change locks, we need to be satisfied that you are entitled to ask us to. We will ask for photo identification and proof that you live at, own, or are responsible for the property, for example a driving licence, a utility bill, a tenancy agreement, or written authorisation from a landlord or managing agent. We may also ask a neighbour or another occupant to confirm.

If we cannot reasonably satisfy ourselves that you have the right to enter, we will decline the job. This protects you as much as anyone else, and it is not negotiable.

How we carry out the work

We use non-destructive entry methods first (picking, bypassing and decoding) and open the large majority of doors without damage. Where a lock has failed in a way that makes non-destructive entry impossible, or where you ask us to be quick rather than careful, we will explain the options and agree with you before drilling or otherwise damaging the lock. Any replacement lock or part is then fitted at the price agreed with you.

Any locks, cylinders and hardware we fit are new and supplied by us unless you have specifically asked us to fit something you have bought yourself. Where you supply your own parts, we fit them with reasonable care and skill but cannot guarantee the parts themselves.

Payment

Payment is due on completion of the work unless we have agreed something different with you in writing beforehand. We will confirm the payment methods we accept when your price is agreed, and we provide a receipt or invoice for every job. Where an invoice is issued to a business or landlord on agreed credit terms, it is payable by the date shown on the invoice.

Cancelling a booking

You can cancel a booking free of charge at any time before we set off. A quick call or message is all it takes. If you cancel after we have already left for your address, or we arrive and you no longer want the work, we may ask for a reasonable contribution towards the wasted journey. We will always tell you what that would be when you book, so there are no surprises.

Your statutory right to cancel. Because most of our work is agreed by phone, away from our premises, you normally have 14 days from the day the contract is made to cancel under the Consumer Contracts Regulations 2013. When you ask us to attend within that 14-day period (which is what almost everyone does, especially in an emergency), you are asking us to start the work straight away. If you then cancel before the work is finished, you must pay for the work done up to that point, and once the work has been completed you will no longer be able to cancel. Asking us to attend is your express request that we begin work within the cancellation period.

Guarantee

We stand behind our workmanship. If something we fitted or adjusted fails because of the way it was installed, tell us and we will come back and put it right. Locks and hardware we supply carry the manufacturer's warranty. The guarantee does not cover fair wear and tear, misuse, damage caused by forced entry, attempted burglary, tampering or work by someone else, or parts you supplied yourself. The guarantee period that applies to your job is shown on your invoice.

Our responsibility to you

We carry out all work with reasonable care and skill, as required by the Consumer Rights Act 2015. We are responsible for loss or damage that is caused by our negligence or by our failure to meet these terms, provided it was a foreseeable result of that failure. We are not responsible for pre-existing faults or damage, for damage that is an unavoidable consequence of a destructive entry method you have agreed to, or for losses that were not foreseeable when the work was booked. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to exclude.

Your consumer rights

If you are a consumer, the Consumer Rights Act 2015 says that services must be carried out with reasonable care and skill, within a reasonable time, and for a reasonable price where one was not agreed. If we do not meet that standard you are entitled to ask us to repeat or fix the work, or to a price reduction. Goods we supply must be of satisfactory quality, fit for purpose and as described. Nothing in these terms takes those rights away. For impartial advice you can contact Citizens Advice.

Using this website

The information on this website is general guidance about our services and is provided in good faith. Prices, response times and coverage are indicative and may change; the fixed price agreed with you on the phone is what applies to your job. The photographs on this site are of our own work unless otherwise stated, and the text, images and logo belong to us. Please do not copy them without permission. We link to some external websites for convenience and are not responsible for their content.

We try to keep the site available and accurate but cannot promise it will be uninterrupted or error-free. Our privacy policy explains how we handle any personal information you send us.

Complaints

If you are unhappy with any part of our work, tell us, by phone or email, and we will do our best to put it right quickly. We are a small independent business and you will be speaking to the person who did the job.

Governing law

These terms are governed by the law of England and Wales, and any dispute can be dealt with by the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.

Changes to these terms

We may update these terms from time to time. Any changes will be posted on this page with a revised date at the top. The terms that apply to your job are the ones in force on the day you booked.